Shipping Area

US: We offer free shipping on all of our bikes everywhere within the US lower 48 states.（Excludes: Alaska/Hawaii, US Protectorates, APO/FPO, PO Box）

Shipping Time

In-stock orders typically ship in the next business day, unless otherwise noted on the product page. For in-stock orders, we'll provide tracking number within 2 business days.A shipping confirmation email will be sent to your email once the order has shipped.The carrier is FedEx. It may take 3-10 days for your shipment to be scanned by FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by Roll Road are estimates.
Transportation time is determined by fedex, etc., and will be affected by weather, remoteness, strikes, floods, hurricanes and other natural disasters and many other objective factors, thus can not be controlled by Roll Road. If there is an urgent need, please take into account the impact of the objective factors and place an order according to one's schedule.
For pre-orders/backorders, please refer to the shipping date on the product page.

Signature Service

We provide optional signature services. There are so many electric bikes thefts, customers are advised to choose this option. We purchase this service at no cost to you.
If you choose the non-signature service, there may be packages lost or stolen after delivery. We do not bear the loss and risk of packages being stolen. Thank you for your understanding.

Shipping Changes & Order Cancellation

Before shipping

Order Cancellation: You may contact service to cancel your order for a refund up until the time you receive your shipment confirmation email with tracking code information. There is no need to responsible for the restocking fee, but the shopify online store will charge transaction fee and credit card or paypal will charge the handling fee -- A total of 8% of the transaction amount should be charged. If you use installment payment, the bank will charge a handling fee of 10% of the transaction amount.
Change of Address: No charge fee.
Replacements and exchanges: If the customer does not place a new order or the total amount is significantly lower than the original order, a 8% processing fee of the original order will be deducted from the total refund amount.

After shipping

Shipping address cannot be changed. Other changing refer to our return policies. 

Order Tracking

You can track your order and shipping & handling information on your account if you have registered one on roll-road.com. For more shipping information, send an email to support@roll-road.com. We will get back to you in 24 hours.