Return & Refund
These Consumer Purchase Terms and Conditions (the “Terms”) are a legal agreement between you and Roll-Road and apply to all consumer purchases by you of any model of electric bikes (“e-bike(s)”) and/or related accessories offered by Roll-Road (collectively with e-bikes, the “Products”) in the United States only. By purchasing any Products from Roll-Road, or by using the Products you hereby agree to these Terms in their entirety.
Please read these Terms carefully and thoroughly as they list your obligations and rights. A dispute that you may have under these Terms will be taken to arbitration.
1.For all orders( including pre-orders), your credit/debit card will be charged
There will be no delay in payment collection, regardless of when the item is expected to ship.
2.Cancellation and Return:
①Cancellation Before Shipping Label Created
You may contact service to cancel your order for a refund up until the time you receive your shipment confirmation email with tracking code information. There is no need to responsible for the restocking fee, but the shopify online store will charge transaction fee and credit card or paypal will charge the handling fee -- A total of 8% of the transaction amount should be charged.
②Cancellation After Delivered
Orders can be cancelled and returned within 30 days of receipt.
To be eligible for a replacement or return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
If delivery is completed within 30 nature days, to cancel the order, customers are required to contact Roll-Road with the following
1 Order email address
2 Order Number
3 A receipt or proof of purchase
4 Photo and video evidence indicate that the package is not opened.
Within 7 days after receiving the package, if there are package damage and other problems, customers should take photos and videos for feedback in time. After more than 7 days, if the damage is caused by improper use of the product, it is not covered by the warranty.
For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence.
Critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.
Note: the following situations
Will be seen as normal and will not apply to the free replacement or refund policy:
A) Minor damage to the outer packaging.
B) Minor scratches or paint loss on the product.
C) Damage to parts or wearing parts after excessive use.
D) Damage to parts or wearing parts after using for a certain while or a certain number of times.
If customer's return is accepted, we’ll send a return shipping label, as well as instructions on how and where to send your package. The customer is also responsible for the return shipping cost of $150 ($200 in Canada). In addition, Customers are responsible for restocking fees(20%) and refund handling fees (8%) assessed by paypal and credit card processor after the package is returned and checked.
③For delivery is complete more than 30 nature days, Returns are not allowed
Not Eligible For Return, Exchange, Or Refund Products Include But Not Limited To: All accessories. Special orders. Used Products. Fashionable wear (hats, etc).
Please note that information regarding the expected range on a single
charge on one of our ebikes is an estimate, not a guarantee. There are many factors that contribute to actual, real-world range for an ebike battery such as age of the battery, temperature, level of assist, speed, payload, and terrain. Given the right conditions, it is possible to get less than the
expected minimum range or greater than the expected maximum range. Roll Road
reserves the right to use substitute parts, material, or equipment of equivalent quality and value that meet Roll Road’s strict standards).
Any alterations, modifications, or other changes made by you to an ebike following your purchase which affect the safety, operation, or mechanics of the ebike shall void the Limited Warranty and shall be at your sole risk of harm.
Once your return is received and inspected we will notify you of the approval of your refund. Roll-Road reserves the right to withhold up to the full value of the refund if the bike is in poor condition upon receipt.
If the bike has been in your possession for 30 days or has been ridden it will not be eligible for return. If you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within a reasonable number of days(normally in 14days).
You are responsible for the return shipping cost of $150 ($200 in Canada), restocking fees(20%) and refund handling fees (8%) assessed by paypal and credit card processor. We appreciate your understanding. If you make a purchase from outside of the United States, currency conversion charges may be applied by your credit card company and Shopify (the payment processor). You will be responsible for all of these charges. Roll-Road can only refund in USD up to the full amount of your original purchase. If you have more questions, please contact us by email@example.com We are happy to answer at any time.