warranty

roll-road limited warranty and policy on replacement procedures&responsibles

target audience of The extended warranty

The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is ONLY under the INITIAL PURCHASER and the 2-year warranty would be started since the intial owner has received it.

what if i bought a second-hand roll-road ebike?

You can enjoy the warranty only if(not optional):
1.The 2-year package hasn't expired since the initial owner has received it
2.You have the initial owner's name & the initial order number.

roll-road bike 2-year warranty

All Roll-road bikes are covered under our manufacturer's 2-year limited warranty for the original owner against all manufacturing defects. (All free Accessories are not covered by warranty service) The 2-year warranty would be started since the intial owner has received it.

replacement procedure:

Roll-road will replace any and all component that is deemed to be defective or damaged (including damage incurred during shipment) without user error.

1.claims

All claims to this warranty must be made through Roll-road. and submitted to support@Roll-road.com. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at support@Roll-road.com as there may be a simple fix for your problem. Valid warranty claims will be processed through Roll-road within 2 years of initial purchase.
Roll-road will not replace any part without first seeing photos or video of the damaged product. Customer needs to provide us with evidence by email.

2.shipping damage claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@Roll-road.com and provide us with photo or video proof.
All free accessories will not participate in the replacement or compensation if they cause scratches during transportation. 
NOTICE: WE WILL NOT ACCEPT SHIPPING DAMAGE CLAIMS LATER THAN 7 DAYS FROM RECEIPT OF PRODUCTS.

frame

Roll-Road Ebike frames are covered by a replacement warranty for 2 years.
This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frame are not included. Changeover labor must be performed by an authorized Roll-road.
Roll-road reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of Roll-road.
Frame issues that are excluded from this warranty include but are not limited to:
Corrosion
Paint fade, scratches, impact marks Impact damage
Non reversible modification (drilling/welding)
Chain guard mount to the frame if applicable

batteries

Roll-road batteries are covered by a 1 year warranty.
During 1 year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on original purchase date. After the first 1 year of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new 1 year warranty based on the pro-rated purchase date.

This Limited Warranty does not cover:

1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
2. Scratches, dents and cosmetic damage, unless caused by Roll-road;
3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
4. Ordinary wear and tear;
5. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Roll-road with the Products;
6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
7. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;
8. Products used or purchased outside the United States.
9.1 In addition, with respect to the Battery, this Limited Warranty does not cover defects or damage;
9.2 Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
9.3 Where any of the seals on the Battery are broken or show evidence of tampering;
9.4 Where the Battery has been used in equipment other than the Bike for which it is specified;
9.5 The corresponding issues on battery and e-bike will not be covered by the warranty after using a battery that is not specific to your e-bike model. We do not recommend you to use a battery of other brands e-bike, although the output voltage of the other's battery may also be 48V, the battery protection system may not be the same, there may be incompatible situations leading to damage to our motors and dispalys.

parts & components

Original Roll-road parts & components are covered by a 2 year limited warranty.(When all the spare parts for warranty are sent to the customer, the customer needs to bear the freight.) This Limited Warranty does not cover:
1.Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by Roll-road. Parts not typically covered include but are not limited to:
1.1 Brake Pads
1.2 Rotors
1.3 Spokes, Handlebar Grips
1.4 Tires/Tubes
1.5 Chains,Transmission gears
1.6 Chain Rings
1.7 Cassettes
1.8 Crankset
1.9 Parts compromised due to corrosion due to the elements (moisture, heat, etc).
1.10 Damage or deterioration of the surface finish, appearance, or aesthetics of the product.

2. Labor charges for part replacement or changeover.
3. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
4. Scratches, dents and cosmetic damage not caused by Roll-road.
5. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible.
6. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Roll-road with the Products.
7. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
8. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source.
9. Products used or purchased outside the United States. 

2-year limited warranty details, please refer to this table:

Part nameStandard for replacementStandard for non-replacementQuality assurance time
Handle TubeBroken1. Damage caused by human factor or improper use; 2.The user changes the state by himself: 3. seriously defective accessories2 years
Front ForkBrokenDamage caused by human factor or improper use2 years
Bottom ForkBroken1. Damage caused by human factor or improper use; 2. The user changes the state by himself: 3. seriously defective accessories2 years
Bicycle FrameBroken1. Damage caused by human factor or improper use; 2. The user changes the state by himself: 3. seriously defective accessories2 years
LCD DisplayBroken1. Damage caused by human factor or improper use; 2. The user changes the state by himself: 3. seriously defective accessories1 year
ControllerFailureImproper use or man-made damage1 year
Lithium CellIn case that the capacity fading all the 15th month as from manufacturing date is lower than 40%; in case that the capacity fading at the 16th -24th month as from manufacturing date is lower than 20%.Housing damage caused by human factor of improper use, incorrect use of the charger, assembly and disassembly the cell by yourself, using the cell at high temperature (A60x*)- discharging at high current for a long time, short circuit caused by man-made immersion water1 year
Rear Hub MotorFailure1. Damage caused by human factor or improper use; 2. The user changes the state by himself: 3. seriously defective accessories1 year
ChargerFailureImproper use or man-made damage6 months
HeadlighBroken1. Damage caused by human factor or improper use; 2. The user changes the state by himself: 3. seriously defective accessories3 months
Disc brakeThe upper or lower oil pump leaked or damaged; the braking handle broken due to manufacturing defect; oil tube damaged or leaked oil, etc1. Damage caused by human factor or improper use; 2. The user changes the state by himself: 3. seriously defective accessories1 month
TireBroken1. Damage caused by human factor or improper use; 2. The user changes the state by himself: 3. seriously defective accessories1 month