faq

About Payment

What Payment Methods Do You Accept, And Do You Offer Financing?
Currently, we are able to securely process payments from American Express, Discover, Diner’s Club, JCB, Visa, Venmo, MasterCard, Apple Pay, PayPal, PayPal Credits. We also have layaway and multi-card payment methods. More details pls visit our payment policy page: Payment Help

Why The Payment Failed?
If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined. Under such circumstance, here are 3 solutions for you:
1.If you have a PayPal account, please try to pay by PayPal（PayPal credit is available）.
2.If you do not have a PayPal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).
3.Please switch to your other credit/debit cards. Contact us if you still have any question about the payment.

How Can I Finance With Paypal Credit?

PayPal Credit gives you the freedom to buy all the bike gear you want today and pay it over 6 months with no interests. Approval is instant for customers who already have a PayPal account.
How to use PayPal Credit:
1. Select PayPal at the checkout.
2. Log into your PayPal account.
3. Click on "Apply Now" on the PayPal Credit banner.
4. Get approval on your order.
5. Confirm the delivery address.
6. Set your repayment schedule.

Can I Stack The Two Discounts Repeatedly?

Sorry that only one coupon can be used on one order, we do not support stacking coupons. Thanks for your understanding.

Why Does The Coupon Code Doesn't Work?

If your coupon code does not work, it is most likely to be out of date. Kindly please use the coupon within the period of time for its use. If there are any other questions, please contact us. we will try our best to ensure your satisfaction with our services: support@roll-road.com

About Transport

Will The Accessories I Purchased To Be Shipped With The Bike?

The original accessories are all packed in the same box with the bike, such as chargers, batteries, installation tools, etc. Replacement accessories and other parts are shipped separately if purchased separately.

Can I Pay More For Expedited Delivery?

Every parcel will be sent out batch by batch according to the purchasing date. We do not support expedited delivery with additional money. This is the same for all customers. We appreciate your patience and understanding.

Can I Change The Delivery Address After The Package Is Sent?

Please contact customer service if you want to change the address. We will try to help you with that. Customers need to pay an extra $20 per item for changing their address (after label created but hasn’t shipped out yet).

Do You Ship To Alaska And Hawaii?

No, currently, we are only capable of shipping to the Contiguous United States.

How Long Should It Take For My Roll-Road E-Bike To Arrive?

In-stock orders typically ship in 1 business day unless some noted on the product page. Please allow 3~10 business days for your shipment to arrive at your address. For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.

What If The Package Is Broken/The Item Scratches When Arrived?

Due to courier company’s failure to deliver the bike as required during transportation, parts of the wear and scratch may cause by the parts crashing together, although we have packed all the parts to prevent these situations as much as we can. Please send us the related pictures or videos which would help us check the condition and solve the problems.

About The Bike

Will The Bike I Received Be Assembled？

The bike will arrive mostly assembled(95%). We will provide the tools and a comprehensive assembly user manual so you can assemble your Roll-Road Bike within 20mins even if you are a novice.

What Size And Weight Will The Package I Receive?

All Roll-Road ebikes frame are made of aviation aluminum, which improves the strength and firmness while being very light. Roll-Road Emma:
The carton package size is 58” x13” x 34”.
The weight of the whole package is 113lbs.
Roll-Road Shark: The carton package size is 59.84” x12.6” x 36.61”.
The weight of the whole package is 96lbs.

What Are The Recommended Heights And Weight For Roll-Road E-Bikes?

Riders within the following height ranges could ride comfortably with the corresponded model. Recommended Heights & Weight Limit:
Shark——5’3”-6'8” 350lbs
Emma——5’3”-6’6” 450lbs

Can I Ride The Roll-Road E-Bike On Rainy Days?

All Roll-Road e-bikes are IPX4 waterproof, which means, normally, you don't need to worry about damage caused by spray from a wet road, raindrops during riding, or parking your e-bike in light rain. But please note that the e-bike is not intended to be submerged or subjected to a pressurized spray, nor use a pressure washer or sprayer to clean your e-bike.
To protect the bike and ensure your safety, we strongly recommend you not to ride in rainy or overly wet environments, even though the cables and other equipment are waterproof. Even if the battery is removed, there are many electronic devices such as wires, motors, etc., which may be damaged in rainy weather.

How Old Do I Need To Be To Ride A Roll-Road E-Bike?

In accordance with local US laws, Roll-Road recommends that only riders aged 16 and above ride on our electric bikes. Be sure to check your local state e-bike laws to guarantee the age limit for e-bike riding.

Do I Need A Special License To Ride An E-Bike?

Roll-Road E-bikes are designed under US regulations. Therefore riders will not need any special license to ride our bikes. This is true only of Roll-Road branded bikes and does not carry over to all other types of electric bikes.

What Is The Tire Pressure And What Is The Recommended Tire Pressure?

The tire pressure range of Roll-road Bikes is 5-30PSI/ 0.4-2.1BAR/ 40-210KPA.
And the recommended tire pressure is 20-30PSI.

What's The Range Of Roll-Road Bikes On A Single Charge?

The range of Roll-Road Emma is 40 miles (pure electric) / 70 miles(pedal assist).
The range of Roll-Road Shark is 40 miles (pure electric) / 70 miles(pedal assist)
The cruising range is affected by various factors such as terrain, climbing, wind speed, weight, temperature, etc.
The above mileage is an estimated mileage for reference.

Are Roll-Road Bikes Foldable?

Emma And Shark aren’t foldable.

State Laws

E-Bike definitions & classifications by states. All Roll-Road bikes belong to class 3 E-bike with pedal assist.

Alaska: Alaska considers electric bicycles as a "motor-driven cycle" and requires a license and registration.
Alabama: Alabama uses the three-tiered classification of eBikes. Electric bicycles are regulated like traditional bicycles.
Arkansas: Arkansas uses the three-tiered classification of eBikes. Electric bicycles are regulated in the same manner as traditional bikes.
Arizona: Arizona adheres to the three-tiered classification of eBikes. Electric bicycles are regulated like traditional bicycles. California: California adheres to the three-tiered classification of eBikes. E-Bikes are regulated in the same way as traditional bicycles.
 Colorado: Colorado uses the three-tiered classification of eBikes. Electric bicycles are regulated in the same way as traditional bicycles.
Connecticut: Connecticut uses the three-tiered classification of eBikes. Electric bicycles are regulated in the same manner as traditional bikes.
Delaware: Delaware defines eBikes as a "bicycle" as long as the motor is under 750w and the bike has a maximum speed of 20 mph.
Florida: Florida considers electric bikes to fall under the definition of a "bicycle" capable of being operated by human power.
Georgia: Georgia uses the three-tiered classification of eBikes. Electric bikes are regulated in the same way as traditional bikes.
Hawaii: Hawaii classifies electric bikes as "low-speed electric bicycles" when used with a max speed of 20 mph. Iowa: Iowa defines an electric bike as a "bicycle" as long as its motor is under 750w and the bike has a maximum speed of 20 mph.
Idaho: Idaho uses the three-tiered classification of eBikes. E-Bikes are regulated in the same way as traditional bikes.
Illinois: Illinois adheres to the three-tiered classification of eBikes. Electric bikes are regulated in the same way as traditional bikes. Indiana: Indiana uses the three-tiered classification of eBikes. E-Bikes are regulated in the same way as traditional bikes.
Kansas: The state of Kansas defines an eBike as an "electric-assisted bicycle" as long as its motor is under 1000w and has a maximum speed of 20 mph.
Kentucky: In Kentucky, an electric bicycle is considered a "bicycle" as long it has operable pedals.
Louisiana: An electric bicycle is considered a "motorized bicycle" in Louisiana as long as it reaches a maximum speed of 25 mph.
Massachusetts: The state of Massachusetts defines an eBike as a "motorized bicycle" as long as the bike does not exceed a maximum speed of 25 mph. Riders must carry a license and may be subject to registration requirements.
Maryland: Maryland uses the three-tiered classification of eBikes. Electric bikes are regulated in the same way as traditional bikes.
Maine: Maine adheres to the three-tiered classification of eBikes. E-Bikes are regulated in the same way as traditional bikes.
Michigan: Michigan regulates e-Bikes like traditional bicycles, and the three-tiered classification is used for electric bikes.
Minnesota: Minnesota defines eBikes as an "electric-assisted bicycle." Bikes in this category must be equipped with a motor under 1000w and a maximum speed of 20 mph.
Missouri: Missouri defines an electric bicycle as a "motorized bicycle" if it reaches a maximum speed of 30 mph.
Mississippi: Mississippi defines an electric bicycle as a "bicycle with a motor attached."
Montana: Montana defines an electric bicycle as an "electric-assisted bicycle." A bike can be placed in this category if it has a maximum speed of 20 mph.
North Carolina: North Carolina defines an e-bike as an "electric-assisted bicycle" if its motor is under 1000w and it has a maximum speed of 20 mph.
North Dakota: The state of North Dakota defines an e-bike as a "motorized bicycle." eBikes are subject to the same rules, licensing, registration, and insurance requirements as motor vehicles.
Nebraska: Nebraska defines eBikes as an "electric-assisted bicycle." Bikes in this category must have a motor under 750w, and a maximum speed of 20 mph, with pedals operated by human power.
New Hampshire: New Hampshire follows the three-tiered classification of electric bikes. E-Bikes are regulated like traditional bicycles.
New Jersey: The NJ definition includes only the first two tiers of classifications used by other states. The legislature also defines "motorized bicycles" as a device that operates over 20 mph with a maximum motor-assisted speed of 28 miles per hour. This definition closely aligns with the Class 3 definition used in other states.
New Mexico: New Mexico defines an eBike as a "moped." They are subject to the same road rules, licensing, and insurance requirements applicable to motor vehicles.
Nevada: The state of Nevada defines an e-bike as an "electric bicycle." Bikes fall in this category when the motor is under 750w, with a maximum speed of 20 mph, and pedals operated by human power.
New York: New York state defines electric bikes as bicycles if they have an electric motor of less than 750w and have fully functional pedals.
Ohio: In Ohio, the three-tiered classification is used for electric bicycles, with E-Bikes regulated like traditional bicycles.
Oklahoma: Oklahoma follows the three-tiered classification of eBikes. Electric bicycles are regulated in the same way as traditional bicycles.
Oregon: Oregon defines an e-bike as an "electric-assisted bicycle" if the motor is under 1000w and the bike has a max speed of 20miles per hour.
Pennsylvania: Pennsylvania defines an electric bicycle as a "pedalcycle with electric assist." An eBikes falls in this category if the motor is under 750w. It must have operable pedals but a maximum speed of 20 mph when powered solely by the engine. Additionally, the bike must weigh no more than 100 pounds and follow the road's same rules as a traditional bicycle.
Rhode Island: Rhode Island defines e-bikes as "electric motorized bicycles." E-bikes must have fully operable pedals, a max power output of 1491w, and a top speed of 25 mph.
South Carolina: South Carolina currently has no specific classification for electric bikes. However, since e-bikes are vehicles, they should follow standard vehicle road rules.
South Dakota: In South Dakota, the three-tiered classification is used for electric bicycles, with E-Bikes regulated like traditional bicycles.
Tennessee: Tennessee uses the three-tiered classifications for electric bicycles. E-Bikes are regulated like traditional bicycles.
Texas: The state of Texas uses the three-tiered classification for electric bicycles, with E-Bikes regulated like traditional bicycles.
Utah: In Utah, E-Bikes are regulated like traditional bicycles, and the three-tiered classification for electric bikes applies. Virginia: E-bikes in Virginia are classified as "electric power-assisted bicycles" if they have a motor under 1000w and operable pedals. The max speed for all bicycles and eBikes is 25 mph.
Vermont: Vermont categorizes e-bikes as "motor-assisted bicycles." E-Bikes are subject to the same laws as traditional bicycles if they have fully operable pedals. The motor should have a max power output of 1000w and a maximum speed of 20 mph.
Washington: Washington state regulates eBikes like traditional bicycles, and the three-tiered classification is used for electric bikes.
Wisconsin: Wisconsin defines an e-bike as a "motor-bicycle" if the motor is under 750w and has a maximum speed of 20 mph. Wisconsin requires electric bikes to be registered, and riders must have a valid license.
West Virginia: West Virginia defines an electric bicycle as a "moped." E-Bikes must adhere to the exact licensing and insurance requirements that apply to motor vehicles.
Wyoming: In Wyoming, eBikes are regulated like traditional bicycles, and the state uses the three-tiered classification for electric bikes.