Shipping Policy

SHIPPING AREA

US: We offer free shipping on all of our bikes everywhere within the US lower 48 states.(Excludes: Alaska/Hawaii, US Protectorates, APO/FPO, PO Box)

SHIPPING TIME

In-stock orders typically ship the next business day, unless otherwise noted on the product page. 

For in-stock orders, we'll provide tracking number within 5 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is UPS/FedEx. It may take 3-10 days for your shipment to be scanned by UPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by Roll Road are estimates.

For pre-orders/backorders, please refer to the shipping date on the product page.

SHIPPING CHANGES & ORDER CANCELLATION

Before shipping

Order Cancellation:  If you cancel orders that haven't entered the shipping process yet, 8% of the ebike cost will be charged as a processing fee.

Change of Address: No charge fee.

Replacements and exchanges: If the customer does not place a new order or the total amount is significantly lower than the original order, a 10% processing fee of the original order will be deducted from the total refund amount.

After shipping

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the ebike cost will be charged as a cancellation fee.

The customer is also responsible for the return shipping cost of $150 ($200 in Canada). Roll Road will provide a return shipping label, and the designated carrier will collect the return package.

Or the customer may also choose self-return or arrange the return shipment by himself.

Change of Address: If you successfully change your address, $20 will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of the ebike cost will be charged as a reshipping fee. And the customer is also responsible for the return shipping cost of $150 ($200 in Canada).

Replacements and exchanges:

A)If you successfully exchange the item, $20 will be charged as a processing fee.

B) If you fail to change, you may reject the package and 10% of the ebike cost will be charged as a reshipping fee. 

C) If you fail to reject the item and still want to cancel the order, 10% of the ebike cost will be charged as the processing fees and the costomer is also responsible for the return shipping cost of $150($200in Canada).

ORDER TRACKING

You can track your order and shipping & handling information on your account if you have registered one on roll-road.com. For more shipping information, send an email to support@roll-road.com. We will get back to you in 24 hours.

 

For any questions about shipping policy please contact Roll-Road at E-mail: support@roll-road.com