The motor is the driving force behind your e-bike’s performance. In RollRoad EMMA, SHARK and LEON, high-torque BAFANG SUTTO motors provide the power and reliability riders love. To keep
them running at their best, regular care and proper usage are essential. Here’s how to protect your motor, prevent faults, and enjoy lasting performance.

1) Daily Use

 1. Avoid riding through water deeper than the motor axle height. Water ingress can damage internal components and bearings.

 2. Do not engage in prolonged extreme riding, such as continuous top-speed runs or full-load uphill climbs for over 10 minutes. This can cause motor overheating and shorten its service life.

 3. When accelerating, apply throttle gradually to prevent excessive current surges that may harm the motor or controller.

(2) Regular Motor Maintenance

 Perform monthly checks to keep your RollRoad Ebikes motor in peak condition.

 1. Screw Inspection

Inspect and tighten all motor screws regularly. Loose screws can cause vibration, which leads to wear or component damage.

 2. Connector Check

Check the motor cable connectors monthly. Ensure they are secure and free from oxidation. If oxidation occurs, gently clean with fine sandpaper and reconnect firmly.

 3. Cleaning

Remove dirt, grass, or debris near the motor bearings monthly to prevent foreign materials from entering and damaging the internal structure.

 (3) Handling Motor Abnormalities

 If any abnormalities appear, stop riding immediately and inspect the e-bike.

 1. Abnormal Noise

Contact RollRoad after-sales service for inspection and repair. Continuing to ride may damage internal gears or shafts.

 2. Overheating

Stop and allow the motor to cool naturally. Check for overload or blocked ventilation.

 3. Vibration or Jamming

First, verify that the motor screws are tightened. If the problem persists, contact support for further diagnosis.

1. Error Codes (e.g., 07, 08, 09)

Record the displayed error code and contact RollRoad technical support for assistance.

 (4) Important Notes

 1. No Unauthorized Modifications

Do not modify or open the motor without authorization. Unauthorized changes can upset the e-bike’s electrical balance, void warranties, and even cause fire hazards.

 2. Use Original Parts Only

If the motor needs replacement, always use RollRoad original parts. Non-original components may cause compatibility issues or safety risks.

 3. Fastener Inspection

Regularly inspect all motor fasteners and connections to identify early signs of wear or loosening, ensuring long-term riding safety.

 Conclusion

 A properly maintained motor ensures your RollRoad Ebikes continues to deliver strong torque, smooth acceleration, and reliable performance.

If you encounter any abnormalities or need professional maintenance advice, don’t hesitate to reach out to the RollRoad after-sales support team.

 Ride smart, maintain well, and your RollRoad e-bike will reward you with power and performance every time you hit the road.